People Analytics & Measurement
Investigate Friction from Unclear Policies
Measure policy-related friction before making productivity claims. Keep measured friction separate from assumed productivity value.
Editorial guidance · Original publication record: month and year. Individual authorship is not recorded.
Ask where uncertainty creates work
Collect aggregate descriptions of repeated questions and unclear ownership. Avoid gathering private employee messages or sensitive personal information.
Define the measurement
Possible measurements include time to find an answer, repeat questions, and accuracy on agreed scenarios. Record how the measures were collected and whether participants are comparable across periods.
A change in these measures does not establish an improvement in code quality or a neurological effect. Treat productivity value as an explicit financial assumption until the relevant evidence is available.