LEGAL · CLINICAL DISCLAIMER

Clinical Disclaimer

Last updated: 1 May 2026

PsychFlo is a workforce intelligence platform for HR and organisational risk management. It is not a clinical service. This page sets out the scope and limits of the platform, and what users and employers must understand before acting on any output.

IMPORTANT: THIS IS NOT A CLINICAL TOOL

PsychFlo does not diagnose, treat, or provide clinical assessment of any individual’s mental health.

No output from PsychFlo — including Workforce Risk Scores, AI-generated summaries, or alert notifications — constitutes a clinical diagnosis, psychological assessment, or medical opinion. PsychFlo is a decision-support tool for HR professionals and managers. It does not replace occupational health services, psychological assessment, Employee Assistance Programmes (EAPs), or any form of clinical care.

1. What PsychFlo Is

PsychFlo is an organisational risk intelligence platform. It analyses aggregate behavioural metadata — patterns derived from calendar usage, communication cadence, and task management systems — to identify team-level signals that may be associated with elevated organisational risk, including workforce burnout risk, attrition risk, and team dysfunction.

All outputs are:

✓Statistical probability assessments, not clinical determinations
✓Aggregated at team level (minimum five members) — not assessments of any individual
✓Intended to prompt human review and considered professional judgement — not automated action
✓Labelled with confidence ranges to reflect their inherent uncertainty

2. What PsychFlo Is Not

✗A clinical assessment tool regulated under the Mental Health Act 1983 or the Health and Care Professions Act 2001
✗A substitute for occupational health assessments conducted by qualified occupational health physicians or practitioners
✗A substitute for psychological or psychiatric assessment, therapy, or treatment
✗A validated psychometric instrument (e.g. PHQ-9, GAD-7, Maslach Burnout Inventory administered individually)
✗An Employee Assistance Programme (EAP) or crisis support service
✗A diagnostic tool for identifying any diagnosable condition under ICD-11 or DSM-5
✗A tool for making or informing disciplinary or performance management decisions about individuals

3. Regulatory Context

Mental health assessment, diagnosis, and treatment is a regulated professional activity in most jurisdictions. The relevant frameworks include:

Regulated clinical professions

Clinical psychology, occupational therapy, and related professions are regulated in most countries. PsychFlo does not employ regulated professionals in a clinical capacity and does not perform regulated clinical activities.

Mental health legislation

Mental health legislation in your jurisdiction governs clinical assessment and treatment. PsychFlo has no involvement in any clinical or compulsory assessment process.

ISO 45003:2021 (Psychological Health and Safety)

PsychFlo's approach to identifying psychosocial risk factors at work is informed by the principles of ISO 45003, which provides guidance on managing psychological health and safety in the workplace. PsychFlo is not certified to ISO 45003.

Clinical and occupational health guidelines

Relevant national clinical guidance recommends organisational-level interventions alongside individual support. PsychFlo operates at the organisational level — it does not implement the individual-level clinical interventions that clinical guidance also recommends.

4. Employer Responsibilities

Organisations using PsychFlo remain responsible for their employees’ wellbeing and for taking appropriate action when concerns arise. Specifically:

→A risk flag generated by PsychFlo must prompt human review by a qualified HR professional — it does not constitute sufficient basis for any employment decision or clinical referral on its own.
→Employers retain their statutory duty of care under the Health and Safety at Work Act 1974 and the Management of Health and Safety at Work Regulations 1999, regardless of any output from PsychFlo.
→Where a PsychFlo output suggests a team may be at elevated risk, HR professionals should consider appropriate organisational interventions — and refer individuals to occupational health or EAP services where individual-level concern exists.
→PsychFlo outputs should not be used as a substitute for manager conversations, HR investigations, occupational health referrals, or any other appropriate wellbeing response.
→Employers using PsychFlo to inform policy or organisational decisions should seek appropriate professional advice — including legal, HR, and occupational health — before acting.

5. When to Refer to Clinical Support

If a manager or HR professional becomes aware that an individual employee may be experiencing a mental health crisis or significant psychological distress — whether or not this is related to PsychFlo outputs — the appropriate response is:

Immediate distress

Contact the employee directly. If there is risk to life, call 999 or refer to NHS urgent mental health services. Do not rely on any software system to manage a crisis.

Ongoing concern

Refer to your organisation's Employee Assistance Programme (EAP), occupational health provider, or HR policy for mental health support. Many employers offer free EAP counselling sessions.

Systemic team risk

Where PsychFlo signals suggest team-level distress, consider structural organisational interventions: workload review, management support, team restructuring. Consult HR and, where appropriate, occupational health.

External resources

Your local mental health charity, employee assistance provider, and occupational health services provide guidance and support for both employees and employers. Search for accredited providers in your country.

6. Limitation of Liability

To the maximum extent permitted by applicable law, PsychFlo accepts no liability for:

—Any clinical, psychological, or medical outcome resulting from actions taken or not taken on the basis of PsychFlo outputs
—Any individual employee outcome, including but not limited to deterioration in mental health, disciplinary consequences, or employment decisions, arising from use of the platform
—Any failure to identify a clinical condition, risk of harm to self or others, or crisis situation — PsychFlo is not designed or validated for this purpose

This limitation does not affect any statutory rights you may have under applicable law in your jurisdiction.

7. Questions and Concerns

If you have questions about the scope or appropriate use of PsychFlo outputs, or if you believe PsychFlo has been used outside its intended purpose, please contact us:

PsychFlo — Clinical Scope Enquiries

Email: info@psychflo.com

Subject: “Clinical Scope Enquiry” — we will respond within 5 business days.