Last updated: 1 May 2026
We want every customer to be confident buying from PsychFlo. This policy sets out clearly when refunds are available and how to request them.
REFUND SUMMARY
Delivery guarantee
If your Executive Workforce Report is not delivered within 48 hours of your confirmed audit submission, you are entitled to a full refund of the £750 audit fee, no questions asked. Contact us at info@psychflo.com to request this.
After delivery
Once your Executive Report has been delivered, the audit fee is non-refundable. This is because the full value of the service — the diagnostic work, analysis, and report — has been delivered at that point.
Disputed quality
If you believe the report contains a material error or was not completed with reasonable professional care, contact us within 7 days of delivery. We will review the concern and, where substantiated, offer a revised report or a partial refund at our discretion.
7-day new customer window
If you activate a subscription plan and decide within 7 days that the platform does not meet your needs — and you have not yet run any reports or used the diagnostic tools — you may request a full refund of your first month's payment. Contact info@psychflo.com within 7 days of your first charge.
After first use or 7 days
Once you have used any platform feature (run a diagnostic, generated a report, accessed the dashboard) or 7 days have passed since your first payment — whichever comes first — subscription payments are non-refundable.
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You retain access until then. No partial-period refunds are issued on cancellation.
Annual plans
If an annual plan option is offered, refunds are available for the unused months of the term, calculated pro-rata, if you cancel within 14 days of the annual payment date and have not used the platform in the period being refunded.
If PsychFlo experiences a platform outage or error that causes a material failure of service — meaning you are unable to access the platform or receive expected outputs for more than 24 consecutive hours in a billing period — you are entitled to a pro-rata credit or refund for the affected period.
Service credits will be applied automatically where possible. If you believe you are owed a credit that has not been applied, contact us at info@psychflo.com with the dates and nature of the issue.
Email us
Send a refund request to info@psychflo.com with your account email, order reference, and a brief description of the reason.
We review within 2 business days
We will confirm receipt immediately and provide a decision within 2 business days.
Refund processed
Approved refunds are returned to the original payment method within 5–10 business days, depending on your card issuer.
Refund requests and questions
Email: info@psychflo.com
Subject: "Refund Request — [your account email]" — we respond within 2 business days.